At Lei’s Revital we strive to provide our customers with high-quality hair care products and excellent service. We understand that sometimes plans change, and you may need to cancel an order. Please review our cancellation policy below:
1. Order Cancellation Window
Orders can be canceled within 12 hours of placement. After this period, the order may already be in processing or shipped, and cancellation may no longer be possible.
2. How to Cancel an Order
To request a cancellation, please contact us as soon as possible by:
Email: leisrootandrevival@yahoo.com
Phone: 917-669-2564
Include your order number, name, and reason for cancellation.
3. Non-Cancellable Orders
Orders cannot be canceled if:
The 12-hour cancellation window has passed.
The order has already been shipped.
The items are part of a limited-time promotion or clearance sale (unless faulty or damaged).
4. Refunds for Canceled Orders
If your cancellation request is approved within the eligible timeframe, a full refund will be issued to your original payment method within 3–7 business days.
5. Custom or Personalized Items
Custom-blended or personalized hair care products are not eligible for cancellation once processing has begun.
If you have any questions, feel free to contact our support team. We appreciate your understanding and support!