Frequently Asked Questions
What makes Lei’s Revital products different?
Our products are thoughtfully formulated with nature-inspired ingredients designed to support hair growth, strength, and scalp health. We focus on simplicity, quality, and results you can feel over time.
Do your products help with hair growth?
Yes! Our hair growth serum, oil, and mask are crafted with ingredients traditionally known to support circulation and nourish the scalp—both key to promoting stronger, fuller hair.
How soon will I see results?
While everyone’s hair journey is unique, many customers begin noticing improvements in softness, strength, and reduced shedding within a few weeks. Visible growth usually becomes noticeable within 6–8 weeks of consistent use.
How often should I use the hair growth products?
Hair growth serum: Daily or every other day on the scalp
Growth oil: 2–3 times per week as a scalp treatment
Hair mask: Once a week as a deep treatment
Shampoo & conditioner: As often as you normally wash your hair (2–3x per week is typical)
Can I use your products on all hair types?
Absolutely! Our formulas are made to work for all hair types and textures, including natural, relaxed, curly, straight, and color-treated hair.
Are your products safe for sensitive scalps?
Yes, our products are made with gentle, nourishing ingredients. However, if you have a known sensitivity or specific scalp condition, we recommend doing a patch test before full use.
Do you test on animals?
Nope! Lei’s Revital is cruelty-free—we never test on animals, ever.
Where are your products made?
Our products are handcrafted in small batches to ensure freshness and quality. We're proud to support ethical sourcing and responsible production practices.
Can I use your products while pregnant or breastfeeding?
Our products are made with natural ingredients, but we always recommend consulting with your healthcare provider if you're pregnant or breastfeeding before starting any new product.
How do I contact you for questions or feedback?
We’d love to hear from you! You can reach us at leisrootandrevival@yahoo.com, and we’ll get back to you as soon as possible.
Shipping, Returns & Orders
How long does it take to process my order?
Orders are processed within 2–3 business days. You’ll receive a tracking email once your order ships.
How long does shipping take?
U.S. Orders: 3–7 business days
International Orders: 7–21 business days (customs delays may occur)
Do you offer international shipping?
Yes! Shipping rates and delivery times are calculated at checkout based on your location.
What if my order is lost or delayed?
If your package hasn’t arrived within the expected time, email us at leisrootandrevival@yahoo.com with your order number—we’ll investigate and help make it right.
Returns & Refunds
What is your return policy?
We accept returns on unopened, unused products within 14 days of delivery. If you received the wrong item or something arrived damaged, we’ll replace it or refund you.
How do I start a return?
Email us at leisrootandrevival@yahoo.comwith your order number and reason for return. We'll guide you through the steps.
Can I cancel or change my order?
As long as your order hasn’t shipped, we’ll do our best to update or cancel it. Contact us immediately at our support email.
Shopify & Account Help
Do I need to create an account to place an order?
Nope! You can check out as a guest. Creating an account just makes reordering and tracking easier.
I didn’t receive an order confirmation or tracking email.
Check your spam or promotions folder first. If it’s not there, email us and we’ll resend the details.
Is your site secure?
Yes. Our store is powered by Shopify, which uses SSL encryption to protect all transactions and customer info. We accept secure payment methods including Shopify Pay, Apple Pay, PayPal, and major credit cards.